I’m about to turn into the Hulk because of problems using Microsoft Excel at work. For some reason it just freezes. My helpdesk has already told me to delete and reinstall. I’ve done it twice this year. I’ve download all the patches, repaired the app and said wonderful things about Microsoft.
We don’t have local helpdesk teams for years now. It’s all staffed in other countries. Calling is the most expensive so the application so our company discourages us from calling them. We can open a ticket or wait to chat with an agent through an Instant Messaging app. I was 24th in line and it took them less than a minute to say sorry, we can’t help you. The helpdesk’s stats look good. It took less than a minute to close a ticket. While I was waiting, I read the reminder that users can scan the same database as the agents to look for similar problems and fixes.
Since I work from home, I have no one nearby to whine to. I msg a buddy in Montreal who immediately turns his status to “I’m in a meeting.” I need to vent.
I’m gonna turn into the Hulk and hop over to Redmond, Washington to get them to fix this stupid problem. I can feel my polo shirt already ripping at the seams. I hope my boxers will not rip. But I don’t care cuz the Hulk Matt will be well endowed.